How to Recognize and Avoid Tech Support Scams

"This is Microsoft calling. We've detected a virus on your computer." If you've received a call like this, you were targeted by a tech support scammer. These fraudsters have stolen hundreds of millions from unsuspecting victims — and they're getting more sophisticated every day.

The Most Common Tech Support Scams

1. The "Microsoft/Apple/Google" Phone Call

You receive an unsolicited call from someone claiming to be from a well-known tech company. They say they've detected malware, hackers, or problems with your computer. They'll ask for remote access and may demand payment to "fix" non-existent issues.

2. The Pop-Up Warning

You're browsing the web when a scary-looking pop-up appears claiming your computer is infected. It might play an alarm sound and display a phone number to call for "immediate assistance." These are fake — designed to panic you into calling.

3. The Refund Scam

A caller claims you were overcharged for tech support services and are due a refund. They'll ask for your bank account information to "process the refund" — then drain your account instead.

4. The Email Phishing Scam

You receive an email that looks like it's from a legitimate company, warning of account problems or security breaches. It contains links to fake login pages designed to steal your credentials.

Red Flags to Watch For

• Unsolicited contact: Legitimate companies don't call you out of the blue about computer issues
• Urgency and fear: Scammers create panic to bypass your critical thinking
• Requests for remote access: Never give control of your computer to strangers
• Payment demands: Especially via gift cards, wire transfers, or cryptocurrency
• Caller ID spoofing: Scammers can fake legitimate-looking phone numbers

What To Do If You're Targeted

1. Hang up immediately. Don't engage or argue — just end the call
2. Don't click anything. If it's a pop-up, close your browser entirely (Ctrl+Alt+Delete on Windows, Force Quit on Mac)
3. Never give remote access. Once they control your computer, they can install malware or steal files
4. Don't provide payment information. No legitimate company demands gift cards
5. Report it. File a complaint at reportfraud.ftc.gov

If You Already Fell for a Scam

Don't be embarrassed — these scammers are professionals. Take these steps immediately:

• Disconnect from the internet to prevent further access
• Contact your bank if you provided payment information
• Change all passwords from a clean, uninfected device
• Run a full antivirus scan or have a professional clean your computer
• Monitor your accounts for unauthorized activity

Protecting Elderly Family Members

Seniors are disproportionately targeted by these scams. Help protect them by:

• Explaining that legitimate companies never make unsolicited calls
• Setting up call blocking for unknown numbers
• Installing ad-blockers to reduce pop-up scams
• Creating a "call me first" rule before any tech-related payment